Pre-sales & Scheme
We provide professional design according to the requirements of your products.
We will offer you reasonable recommendations and optimal solutions to guarantee the overall performance of the machine so as to ensure your entire production process and the quality of your products.

Equipment Installation and Training
We have professional installation technicians provide installation and training services for your workers. It will be helpful to guarantee the normal operation of the equipment and reduce its downtime.

Fixing and Services
We have specialized technology department and after-sales service department to provide you with reliable pre-sales service and timely thoughtful after-sales service.We will do regular examinations to the equipment and offer you guidance on the equipment operation if you need.

Spare Parts Supply
In your first order, we will send you some wearing parts available for two-years operation of the equipment. Online procurement for parts is available when the equipment is in operation.We will supply wearing parts with factory price for old customers.

LOCATION : Home-Service

Technical Services & Support

FAQ

Q1: Are you original manufacturer?
A: Yes, we are the leading manufacturers with CE certificate, ISO certificate for aerial work lift platform in north of China.
Q2. What about the delivery time?
Answer: For the regular machines, It usually takes about 10 working days after we receive the deposit. For the customized products, It usually takes about 15-20 working days after we receive the deposit.
Q3. What kind of payment do you support?
Answer: T/T, L/C, West Union, Alibaba Trade Assurance. T/T is usually.
Q4. How to proceed an order for the lift?
Answer: Firstly, tell us your requirements, if you can send a photo where you will use the lift, it will be better.
Secondly, we send you our suggestions and quote according to the practical.

Q5. How to transfer the lift machine?
Answer: It is usually shipped by sea. Plywood package and LCL in a 20' container.
Q6. Is it OK to print my LOGO on the lift?
Answer: Yes. Please inform us formally before our production and send us your high pixel LOGO.
Q7. How can I get the after-sales service?
Answer: Contact with us if you have any question or need professional support. We will try to solve your problem in 24 hours, and arrange the delivery of spare parts in 48 hours.
Q8: Which Incoterms terms can we work?
A: We accept all Incoterms terms, normally we work on FOB, CIF, CFR.
Q9. What's our guarantee?
We have one year guarantee period for you, during this time, we can provide you with non-human damaged parts for free .
Q10.Do we accept customization?
Sure, we can customize a product according to your requirements. And we can do OEM&ODM for you.

After-sales service

1.Video Technical Support
2.24 hours Online Support and technical guidance
3.Free spare parts
4.Field installation
5.Field maintenance and repair service
6.Commissioning and training